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       General Policy: Drop-In, Packages, Memberships & Workshops

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• Please note that workshops are not included in any packages or memberships unless explicitly stated.

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• Cancellation Policy:

  • All memberships and packages are non-refundable, non-transferable, and non-extendable, except in exceptional circumstances supported by valid medical documentation.

  • Classes are non-refundable. However, if you cancel at least 2 hours in advance, the class credit will automatically be returned to your account if you have a class package or membership. For drop-in purchases, credits are not issued automatically. Please email us at hello@cocoonbk.com to have your credit added to your account.

  • Classes must be canceled at least 2 hours before the scheduled start time to receive a credit or reschedule your class.

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• No-Show Policy

  • Memberships & Class Packages: A $20 no-show fee will be charged if you miss a class without canceling at least 2 hours in advance.

  • Drop-In & Kids Classes: No additional no-show fee applies; however, the class is forfeited.

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• Memberships:

  • Monthly memberships and the 8-Class Package automatically renew at the end of each billing cycle.

  • Memberships require a minimum commitment of 30 days and may be canceled at any time thereafter. To avoid your next renewal, please cancel before your next billing date.​

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• Minimum Attendance: A minimum of 2 participants is required for each class to run. If fewer than 2 clients are registered, the class may be canceled.

• Booking Window: Due to limited class size, availability may be restricted. Classes can be booked up to 4 weeks in advance.